Wallet Balance Withdrawal Request – Steps and Required Procedures

Dear Valued Customer,

Thank you for choosing My Wijhat. We hope your experience with us is always smooth and enjoyable.

If you wish to withdraw the available balance in your in-app wallet, please note that this process requires opening a support ticket through the app or website. This is to ensure the protection of your data and to process your request efficiently.

📝 Steps to Request a Withdrawal:

• Open a support ticket titled “Wallet Balance Withdrawal Request.”

• Include the following information clearly and accurately:

  • Full name

  • Mobile number registered with your account

  • Bank account number (IBAN)

  • Bank name

  • Confirmation that the bank account is the same one used for the original purchase or wallet top-up

Your request will be reviewed within a maximum of 7 business days, and you may be contacted to verify certain details if necessary.

💡 Important Note:
For financial security reasons, the amount cannot be transferred to a bank account different from the one originally used for payment or top-up.

We are always here to serve you and happy to assist at any time.

With best regards,
My Wijhat Support Team